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Android - I can't use the app

Following a recent update, we are aware that some Android users can no longer use the app. This is because we now require devices to run Google Play Services. We understand this must be frustrating for affected users, but the update was essential for continued app security and stability. 

The following devices do not support Google Play Services

Devices running Chinese ROM 
Huawei devices manufactured after May 2020

How to check if you have Google Play Services

  1. Open your device's settings
  2. Scroll down and tap "Apps"
  3. Tap "All apps"
  4. Google Play Services will be shown in this list if installed

If you have Google Play Services installed and still encounter issues, please ensure it's updated to the latest version. 

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